For Tiger Feet Party Limited ("Tiger Feet Direct"), protecting your personal data is a priority. We comply with all relevant data protection legislation and the following privacy notice is intended to provide transparency about how we handle your personal data.

Personal data and the provision of services
When you order one of our products, we only ask for information that is essential to deliver our products and services to you or for invoicing reasons. In most cases this is limited to name, address and contact details.

Contract and invoicing data
Prior to sign up / ordering
On the Tiger Feet Direct web pages you can browse our products. You do not need to provide any personal information to do this.  We use cookies on our website, further information on this can be found further down this page.

Sign up
Upon either ordering our products or requesting a trade membership, we ask for data we need to provision the services. Your data is stored securely on our systems and you are able to access and change your data in the 'my account' section of the website once you are signed in.

Usage and content data
Usage data
We aim to provide quality and reliability but on occasion, issues may arise. In order to react quickly, it may be necessary to temporarily record usage and traffic data to provide to our Support staff. We do this to ensure we fulfil our obligations to you and to design products and services aligned to your needs.

Usage of your data
The usage of your personal data
Some of your personal data we need for processing your order and for providing customer-focused services.

Data processing upon receiving your order
Our commitment to you is to provide value for money top products and services to our customers. In order to ensure smooth and trouble-free order processes, your order may be vetted and checked for fraud prevention before confirming your order.

Order and customer information
You will receive the order confirmation and information by email. We use the email address you have provided to order the product. You will also receive your invoices and helpful information in the same manner.

Product information
When you apply for a trade membership you can opt-in to receive emails containing tips, product information, offers and useful complementing products.  All our emails have an 'opt-out/unsubscribe' option in them.  

Improving our products and services
We have a legitimate interest to analyze the data we collect to improve our products and services. We use a variety of methods and tools to do this. As described in this policy, we collect data that relates to you; your usage of our products and services; and your interactions with us, for example when we send you correspondence, you contact our Customer Care department, or complete a survey. We also collect public data and data from third-parties to better understand our customers‘ needs. We protect your privacy through a range of technical and organizational measures tailored to each situation and respect your choices about how we use your data.

Transparency is our aim
All data we receive from you during the lifetime of your contract is used primarily to provide the level of service you would expect. We carry out statistical analyses to improve products and services. These analyses are conducted in compliance with data protection legislation and our internal privacy policies and processes.

Your rights
In respect of Art. 15 GDPR you have the right to obtain information as to whether or not your personal data are being processed. You also have the right to have your personal data rectified if it is inaccurate in accordance with Art. 16 GDPR, a right to be forgotten (Art. 17 GDPR), a right to obtain restriction of processing under given circumstances (Art. 18 GDPR) and the right to data portability stated in Art. 20 GDPR. You have the right to object to the processing of your personal data, as to where the processing is based on Art. 6(1) lit f GDPR.

If you wish to exercise one of these rights, please contact our data protection officer and we get this done for you.

Please email: dpo@tigerfeet.com

Supervisory authorities
You have the right to file a complaint with any supervisory authority.

Here you will find the contact information for the UK Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113