(1) Return of unwanted or unused items
All purchases from Tiger Feet Direct are made on a business-to-business basis; we do not accept returns of unused or unwanted items.  

Tiger Feet does not operate on a sale or return basis without prior written agreement.

(2) Damaged/Incorrect Items

If an item you receive in your delivery is damaged or incorrect please email help@tigerfeet.com with your order details, the item details and photographs of damage (if applicable) within 2 days of the delivery being received.

(3) Return of undelivered orders
If an order is returned to us by the courier as 'undelivered' we will issue a credit note for the value of the goods only and less any costs that we have incurred for the return of the order to us. 

If a drop ship order is returned to us for any reason we can either take further payment from you to re-ship the items or if the goods are no longer required we will credit you for the products only on the original order.  The credit will be less any charges we have incurred for the return of the order to us.

(4) Faulty Goods 
If you believe a product to be defective please email us straight away help@tigerfeet.com stating your order reference, full details of the faulty product/(s) and include photographic evidence of the fault.  Please keep all faulty products and the packaging until we confirm you can dispose of them. 

We will respond promptly to your email with instructions.  If we request that you return the goods to us please include a copy of the original delivery note or a note stating the order reference.  Any refund for faulty goods will be via a credit note which can be redeemed against a Tiger Feet order.

Faulty goods will only be credited if they have been purchased from Tiger Feet within the previous 6 months.

(5) About Us 
Our full name is Tiger Feet Limited

Our registered office is Prelude House, Chapter Street, Manchester M40 2AY

Our email address is help@tigerfeet.com