FAQs

Yes, you will need to create an account when placing an order online. By having an online account with us, you will be able to:

•    Track your order.
•    View your order history.
•    View your in-store orders.

To create an account, click here. Please fill in our registration form online & you will be able to place an order.
 

Right now, we deliver to mainland UK, The Isle of Man, Channel Islands, Scottish Islands & Islands, Scilly Isles, and Northern Ireland.

We are always expanding our geographic scope, so if we don’t deliver to you yet, check back for future updates.

Yes, as an established wholesaler, we only sell to retail.

We will not sell to the general public as it is not our policy to compete with our own customers.

To shop at one of our cash and carries customers will need to visit the branch with two forms of business identification to prove their trade status in line with our strict trade only policy.
 

All prices are wholesale, excluding VAT.

There is no minimum order value. Delivery charges vary based on amount ordered.

Orders between £0 and £90 (before VAT) are subject to a delivery charge. Orders over £90 qualify for FREE delivery.

See below FAQ for delivery charges.

Orders over £90 (before VAT) qualify for FREE delivery. For orders between £0 and £50 the order charge is £7.50 including VAT. Between £50 and £90 the order charge is £6.00 including VAT.

Charges differ outside of Great Britain please refer final calculations at checkout.

Once logged in to your account, use the menu or search function to find products & add to cart. Once you are finished shopping, click on the basket icon at the top right corner of page, and follow the Checkout steps. You will receive an email confirming your order, that includes your order number.

Our products are regularly refreshed & our stock system updated daily. Using the search bar at the top of the page you can search our full catalogue via product number or description.

Payments can be made on the completion of your order using Credit / Debit Card & PayPal including Paypal Finance & Paypal Pay in 3. Payments on account are also available for select customers. Once the payment type has been selected and confirmed, you will receive an email confirmation to advise that payment has been received.

Once logged in, online & POS invoices can be viewed in My account.

Same Day Despatch for orders placed before 1pm.  

Standard delivery can take up to 1-2 working days after the day of despatch.

During this period you should use the courier App or online platform to keep updated with the progress of your shipment.

If on working day 4 your shipment has still not been received, contact BGC and we will escalate this with the courier.

All UK deliveries are sent by DPD. We send via Standard Delivery (2-3 working days) for orders placed before 2pm, not including weekends. Offshore deliveries are 2-5 working days.

On completion of an order, you will receive an email from Parcelforce with a unique tracking number. You can then use our courier's website to follow your delivery.

Problems with delivery must be notified to the customer service team within 28 days of invoice. When you contact customer services please have to hand your account number and the order number of the delivery in question. Our Customer Services can be contacted on 0330 124 8366 (weekdays, 9am to 5pm)

Same Day Despatch for orders placed before 2pm.  

Standard delivery can take up to 3 working days after the day of despatch.

During this period you should use the courier App or online platform to keep updated with the progress of your shipment.

If on working day 4 your shipment has still not been received, contact BGC and we will escalate this with the courier.

Please note that courier investigations can take up to 7 working days.

All available items will be sent out immediately.  If items have been delivered then you will need to follow our returns procedure. Please note we only accept refunds on damaged goods or incorrect deliveries.

Please see our returns policy. 

Once logged in, online & POS invoices can be viewed in My account. For an overall account balance, please contact our Accounts Team on 0161 871 4450.

Orders over £90 (before VAT) qualify for FREE delivery. For orders between £0 and £90 the order charge is £5.50 including VAT. 

Charges differ outside of Great Britain please refer final calculations at checkout.

Once logged in, your contact details can be seen in My account > Company details. 

We use your personal information to provide and improve our services.  Please see our privacy policy for more information.

All comments and feedback are welcome and will be passed to our development team for future consideration. Please forward any comments and feedback to help@tigerfeet.com.

Our terms & conditions are available here.